As part of the Dynamic Business “Let’s Talk” series, Sierra Legal Director Mike Jeffery shares his thoughts on “How you can successfully implement new tech”:

“For a business to successfully roll-out new technology (for internal use by the business), the utilisation of that technology (and ultimately, the success of that project) requires “buy-in” from staff.  Staff need to understand how the particular technology will improve processes within the business.  More importantly, staff need to appreciate how the technology will benefit them (e.g. saving them time, personally).  New technology that adds an extra layer of complexity for staff (no matter how beneficial to the business) is less likely to be widely adopted.

For customer facing technology, a similar philosophy applies. To achieve positive customer utilisation rates, simplicity and ease of use are critical. Customers take only seconds to judge new technology, so a slick and well-designed user interface is critical.”

Sierra Legal has recently launched its own tech - Arreis Automation.  See https://www.sierralegal.com.au/arreis for further details on how the Arreis Automation contract automation platform can benefit your business.

Read more of the Dynamic Business discussion here - https://dynamicbusiness.com.au/featured/lets-talk-new-tech.html